Executive Summary
A small operations team wanted to reduce administrative routines without starting a large transformation program.
The team needed to structure workflow value, risk, owner fit and delivery so the next automation step became reliable.
Prioritization of recurring knowledge and service processes, data approval check and roadmap for Microsoft-centered automation.
A focused quick-win portfolio with clear boundaries, responsibilities and next automation steps.
KPI impact
14 routines to 4 prioritized automation paths2 data classes clearly separated1 Microsoft-centered implementation plan
Transferability
- Knowledge and service processes prioritized by impact and risk
- Microsoft-centered automation prepared without an oversized program
- Team effort and governance assumptions made transparent for first execution
